Política de envío

All merchandise returns must be reported and returned within 30 days from receipt of goods. No exceptions will be made. Our goal is to make sure you are satisfied and happy with your purchase. If you have received items that do not meet your expectations please contact our team immediately at 317-462-3121 with any issue. 

Please note that the customer is responsible for all shipping charges on any returns unless otherwise stated at time of return authorization. Return of product must be made in purchased units only (if sold by the dozen item must be returned in multiples of 1 DZ; if sold in displays, full displays must be returned)

All closeout items; consumables and glow items, are non-returnable.

It is the customer's responsibility to check all items in a timely manner upon receipt. Novelty Inc. reserves the right to deny any credit requested after 30 days for any reason including quality, shortage, defect or damage.

Damaged Goods: 
If you receive any packages that appear to have been damaged in transit or are missing from your shipment it is your responsibility to inform the carrier immediately. If left unreported, the claim may be denied and will be more difficult to address.

Call for details on overnight shipping.

Novelty Inc. reserves the right to choose the best carrier for your order based upon your order selections and delivery address.